Terms of Service

These Terms of Service govern access to and use of the OurBusTrips platform by the bus operators who sign up to run their business on it. By creating an account or otherwise using OurBusTrips, you agree to these Terms.

1. Description of services

OurBusTrips is a software platform for bus operators to manage online ticket sales, seat inventory, schedules, routes, drivers, and related operational workflows.

OurBusTrips is not a transportation carrier and does not provide passenger transportation services. Operators using the platform are solely responsible for:

• The passenger transportation services they actually provide
• Their own routes, schedules, and vehicle safety/compliance
• Pricing, fare rules, and the baggage/service policies they publish
• Refunds, cancellations, and customer disputes with their own passengers
• Compliance with all laws and regulations applicable to their transportation business
• Their own taxes and financial reporting
• Their relationship with their connected payment provider (Stripe)

2. Account registration

You must create an account to use OurBusTrips. You agree to provide accurate, complete information and to keep your login credentials secure. You're responsible for all activity under your account, including that of any staff you invite.

3. Subscription and pricing

Access to OurBusTrips is billed as a flat monthly subscription fee, with the plan you choose (Basic, Standard, or Premium) determining your usage limits (routes, buses, drivers, stops, staff seats, and similar). OurBusTrips does not charge any commission or percentage on the tickets your customers buy — ticket payments go directly to your own connected Stripe account, and our only revenue from you is the flat subscription fee. Pricing may be updated from time to time with reasonable notice.

4. Subscription term, billing, and cancellation

Subscriptions are billed monthly and renew automatically each month unless cancelled. There is no minimum commitment period — you can cancel at any time from your Billing page, effective at the end of your current billing period, with no cancellation penalty.

If your subscription lapses or payment fails, your admin dashboard and your public booking page both become inaccessible to you and your customers until the subscription is restored. Your data is not deleted when this happens — see Section 7.

5. Payment providers

Ticket payments from your customers are processed through your own connected Stripe account, which you are responsible for setting up and keeping in good standing. OurBusTrips never holds or moves your customers' payment funds. We are not responsible for Stripe's availability, processing failures, disputes, chargebacks, or fees — those are governed by your own agreement with Stripe.

6. Acceptable use

You agree not to:

• Use OurBusTrips for any unlawful purpose
• Interfere with the platform's security, integrity, or availability
• Attempt unauthorized access to any account or system, including another operator's data
• Introduce malicious code or attempt to disrupt the service
• Misrepresent your transportation services, routes, or pricing to customers
• Use the platform to bulk-create resources or accounts in a way designed to circumvent your subscription's usage limits
• Copy, reverse engineer, decompile, or attempt to extract the source code or underlying technology of the OurBusTrips platform, except where applicable law permits
• Use the platform, its software, or its API to build, operate, resell, or white-label a competing bus-ticketing or fleet-management platform for other businesses (this does not restrict running your own branded booking site for your own passengers, which is the core service)

We may suspend or terminate access for a violation of these Terms.

7. Data ownership and retention

You retain ownership of your own operational and customer data (routes, stops, bookings, passenger information, and similar) that you or your customers submit to OurBusTrips. We retain ownership of the OurBusTrips platform itself — its software, branding, documentation, and interfaces.

Your data is not automatically deleted when your subscription is cancelled or lapses; it remains associated with your account for as long as your account exists, so you can pick back up if you resubscribe. If you would like your data permanently deleted, contact us at hello@ourbustrips.com and we will process that request.

8. Availability and third-party services

OurBusTrips depends on internet connectivity, cloud hosting, Stripe, and email delivery providers. Availability may be interrupted by maintenance, a provider outage, or circumstances outside our reasonable control. Booking confirmation emails depend on third-party delivery and are not guaranteed to arrive without delay.

9. Limitation of liability

To the maximum extent permitted by law, OurBusTrips is not liable for lost profits or revenue, business interruption, passenger claims or disputes with your own customers, transportation delays or cancellations, or indirect, incidental, or consequential damages. OurBusTrips is provided on an "as available" basis without a guarantee of uninterrupted or error-free operation.

10. Intellectual property

All rights, title, and interest in the OurBusTrips platform — including its software, branding, and interfaces — remain the exclusive property of its owner. No ownership rights are transferred to you by using the platform.

11. Privacy

Use of OurBusTrips is also governed by our Privacy Policy.

12. Changes to these Terms

We may update these Terms from time to time. Continued use of OurBusTrips after an update takes effect means you accept the revised Terms.